Customer Experience Representative

Overview

Talin is a Toronto-based tech startup building AI-powered automation for staffing and recruiting agencies. We help agencies scale by automating key components of how agencies attract customers and place talent with our AI native platform. We grew 4x in 2025 and are now expanding our customer success team to support our next phase of growth.

About this role

We're hiring our first Customer Experience Rep —someone eager to break into customer success and build a career helping customers win. You'll be the front line of support for our customers, solving problems, onboarding new users, and making sure our customers get value from Talin every single day.

You'll be supported by an AI agent that automatically handles the simplest, most repetitive support tickets. This means you'll spend less time on password reset requests and more time on meaningful customer interactions—solving complex problems, running onboarding, and improving our supp...