Customer Experience Representative

Customer Experience Representative

Purpose

Gillco Ingredients is growing food ingredient company in San Marcos looking for a customer experience representative to join our amazing team. We are seeking an experienced proactive Customer Experience Representative with integrity and an outstanding work ethic. The ideal candidate will have very strong communications skills (verbal and written), the ability to maintain a positive demeanor while problem solving, and a genuine desire to provide excellent service. It is essential to be a quick learner and accomplished in business communications.

Essential Duties and Responsibilities

• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corre...