Customer Experience Representative

About us

ACC is a trusted and high‑performing organisation, providing care, supporting recovery, and promoting injury prevention now and into the future.

About the role

As a Customer Experience Representative, you will be the first voice our customers hear on their way to recovery. You will take inbound calls from our clients and providers while completing a thorough induction and training programme that blends classroom learning with hands‑on experience, ensuring you are supported every step of the way.

You will be trained to support our clients via emails and live chat, and will assist our business levies customers. This role is an excellent entry‑level position into ACC, where you will learn a lot about different parts of the organisation. We regularly recruit Customer Experience Representatives, and many of our kaimahi progress and develop into other areas of the business within 1–2 years.

We are looking for individuals who can demonstra...