Customer Experience Representative

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Remote)

What is your mission?

We are looking for a Customer Experience Representative to resolve escalations, handle high‑volume inquiries, process orders, and deliver exceptional service across phone, chat, and email channels. You will provide product information, support order updates, evaluate customer needs, maintain professionalism, contribute to team success, and ensure smooth daily operations in a fast‑paced environment.

You will provide the best service to our partner brands by performing these tasks:

• Handle escalated customer issues and ensure timely resolution.
• Answer incoming customer calls and chats across multiple accounts.
• Respond to email, voicemail, fax, and phone inquiries with strong customer service quality.
• Process new customer orders received through various communication channels.