Job Description

Overview

Hybrid - Makati Fresh Graduate/Student Bachelor Full-time

Responsibilities

  • To reach the fast resolution rate by coordinating and escalating to the respective team.
  • Troubleshooting and resolving customer’s concern within threshold via email or call.
  • Releasing of network fault advisory to all customers affected and escalating to internal teams.
  • Delivered the Incident Report, Fault History and Service Level Agreement report within the target time.
  • Developed a process improvement project for the team.

Qualifications

  • Must be a bachelor's degree graduate.
  • Preferably fresh graduate or with at least 6 months to 1-year work related experience with BPO/Telco Contact Centers. Fresh graduates are also encouraged to apply.
  • Academically competent and was active in school activities; and, or, held leadership position in school organizations
  • Willing to work in shiftin...

Ready to Apply?

Take the next step in your AI career. Submit your application to Eastern Communications today.

Submit Application