Customer Experience Representative

Position Overview

The Customer Experience Representative is the face and voice of the City of Saint John. Working together with the Integrated Customer Service team, the aim is to provide a single point of contact for the City to foster positive relationships between the City, its employees, the citizens, and other organizations through effective and efficient administration and front‑line communications.

Competition Number

26-015

Salary

$56,082.00 - $61,655.00/Year

Job Type

Permanent Full Time

Closing Date

February 27, 2026

Key Results Areas

• Receiving, recording and processing various types of inquiries and referring to the proper service area when necessary, utilizing standardized tools and technology.
• Utilizing a standardized scripting and prompting database to assist the public and provide information relating to various City functions and complex corporate proc...