Customer Experience Representative at Permacon

Enhance customer satisfaction as a Customer Experience Representative with Permacon. This bilingual role focuses on resolving client inquiries, managing orders, and ensuring accurate deliveries.
At Permacon, the Customer Experience Representative plays a vital role in supporting retail customers like Home Depot and RONA. This position requires handling inquiries, tracking orders, and assisting with product questions. The successful candidate will also ensure order accuracy and timely delivery while collaborating with the sales team.
Key Responsibilities:
• Support retail customers with order inquiries and complaints
• Ensure daily order coding is accurate
• Enter orders into the system for delivery and pickup
• Track orders from entry to delivery status
• Maintain organized customer records for audit purposes
Requirements:
• High school diploma or equivalent experience
• Detail-oriented with strong organizational skills
• Bilingual in French and English...