Job Description
- Data Analysis - Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause Analysis for process deviations)
- Understand customer expectations and build in the required changes into the processes
- Provide data inputs to internal stakeholders
- Implement key initiatives for process improvement
- The incumbent should have excellent analytical, problem-solving capabilities and lateral thinking skills
- Deep domain process / domain knowledge with ability to interpret scenarios in respect of process compliance based on facts and data.
- Flexibility and Availability for any ad-hoc business requirement
- Collecting data and creating reports that would provide Daily operational feedback to the client on the operations
- Research best practices to develop metrics and methods to collect and analyze customer data and feedback
- Create dashboards, reports, and visualizations to analyze metrics...
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