Job Description

Who You Are

As our Process Engineer on the Customer Experience team, you will serve as the person responsible for building and analyzing/optimizing our workflows with a customer journey mindset across the CX team, platform and tools. As such, you should be passionate about the science of process engineering and excel at applying a critical perspective to the way that information and decisions are routed within a business. So if you have a mind that is tailored towards optimization and are looking for a great opportunity to generate measurable impact for the business in a high-visibility role - then this is the job for you!

Impact You Will Make Here

  • Inform relevant performance scorecard reporting and KPI / Performance Metrics aligned to Customer Experience needs.
  • Work closely with our Product and Engineering team to improve the customer experience journey as well as drive progress on our infrastructure ...

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