ABOUT THE ROLE

We are seeking a Customer Experience Performance Specialist to join the Waitrose team.

In this role, you will translate customer insights and performance signals into actionable outputs that empower teams to prioritize and deliver improvements to the 'Food Lover' experience. You will also collaborate with the Experience Performance Manager to develop our CX measurement framework and identify key enterprise pain and passion points.

This role is known internally as Experience Performance Specialist.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.



• Expected salary - Salary up to £58,000 depending on experience.