Job Description

JoyRide Superapp is hiring a Customer Experience Manager to oversee the Customer Support team, improve day-to-day operations, and develop supervisors for timely, high-quality support. The role works with Product, Operations, Marketing, Engineering, Driver Management, and more to enhance processes and customer satisfaction.

You will monitor KPIs, coach Supervisors, and drive continuous improvement across channels, ensuring consistent service quality and strong customer experience.

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