Customer Experience Operations

About the Role:

As a CX Operations, you will be responsible for overseeing the day-to-day activities of a business or organization to ensure its smooth functioning. You will coordinate effectively between multiple internal and external teams and ensure governance of processes.

Key Responsibilities:

Operational Management

• Oversee and manage daily operations for respective categories to ensure the seamless execution of activities
• Take ownership of day-to-day operational tasks, ensuring efficient workflow and timely resolution of issues
• Ensure daily/weekly data analysis and reporting of performance and insights.
• Own breach metrics for the respective categories and ensure that the defined goals are met

Team Collaboration and Coordination

• Collaborate closely with internal and external teams to ensure smooth process exe...