Customer Experience Officer

• 6 month interim position

About Our Client

This organisation operates within the public sector, focusing on delivering services to the community.

Job Description

• Respond to customer enquiries via phone, email, and in person.
• Provide accurate information about services and processes.
• Resolve customer issues promptly and professionally.
• Maintain up-to-date records and documentation of customer interactions.
• Assist with administrative tasks related to customer service operations.
• Support the team in achieving service delivery targets.
• Identify opportunities to improve the customer experience.
• Ensure compliance with organisational policies and procedures.

The Successful Applicant

A successful Customer Experience Officer should have:

• Proven experience in a customer service role, ideally within the public ...