Customer Experience Officer

The main responsibilities of the position include:

• Deal with client's inquiries via live chat, email and telephone.
• Perform personal clientele analysis and take actions as required.
• Handle client inquiries appropriately and ensure that high level service is
• provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieve targeted results.

To be successful in this role, you will need to have:

• Bachelor Degree in any field (Mandatory).
• Previous online or on-site client handling experience is a definite plus.
• Native Bahasa Malaysia speaker with excellent verbal and written communication skills in English.
• Strong multitasking abilities and organizational skills.
• Outstanding commun...