Customer Experience Manager

SuisseCo specializes in the international recruitment and placement of highly qualified specialists in Switzerland. We support our clients in the implementation of their projects and guarantee quick and flexible solutions of the highest quality.

For one of our clients in the telco industry we are currently looking for a Customer Experience Manager

- Start: Mid of July 2026 (or earlier)

- Duration: 9 months

- Location: Zurich (hybrid)

Key Responsibilities

• Utilize Agile or Waterfall methodologies to map user journeys, identify journey gaps, define project requirements, and lead operational readiness. Translate complex information into clear, written requirements for both technical and non-technical audiences
• Review, analyze, and create detailed documentation for business rules and work instructions for our agents. Collaborate with key stakeholders to refine agent training and customer's communication....