Customer Experience Manager

Skills:

• Relevant Degree in Business, Marketing, Communications, Customer Experience, Psychology, or related field.
• 5+ years' experience in Customer Experience, Customer Success, Retention, Operations, Education, or Service Management.
• Proven experience driving customer retention and satisfaction initiatives.
• Strong stakeholder management and influencing skills.
• Experience analysing customer data and translating insights into action.
• Valid driver's licence and willingness to travel between sites.

Job Description:

• Develop and implement customer experience and retention strategies.
• Analyse customer feedback, NPS, satisfaction surveys, and retention data.
• Identify at-risk customers and drive proactive retention initiatives.
• Partner with campus leadership teams to improve customer experience outcomes.
• Identify service gaps and implement continuous i...