Job Description
Join Nutrien as a Customer Experience Manager in Calgary and drive meaningful change through effective leadership. Manage a talented team focused on enhancing customer transactions across North America.
In this vital role, you'll oversee nine team members within the Customer Experience department, which plays a key role in processing substantial NPK orders. Your leadership will foster continuous improvement in processes, customer support, and efficient resource allocation. You will play a central role in ensuring the customer portal becomes the primary resource for transactions.
Key Responsibilities:
• Supervise timely and accurate order-to-cash transactions
• Address financial information requests from auditors and stakeholders
• Ensure the accuracy of customer master data in systems
• Collaborate with internal and external teams on operations
• Lead recruitment, onboarding, and ongoing development efforts
Requiremen...
In this vital role, you'll oversee nine team members within the Customer Experience department, which plays a key role in processing substantial NPK orders. Your leadership will foster continuous improvement in processes, customer support, and efficient resource allocation. You will play a central role in ensuring the customer portal becomes the primary resource for transactions.
Key Responsibilities:
• Supervise timely and accurate order-to-cash transactions
• Address financial information requests from auditors and stakeholders
• Ensure the accuracy of customer master data in systems
• Collaborate with internal and external teams on operations
• Lead recruitment, onboarding, and ongoing development efforts
Requiremen...
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