Job Description

JOB REQUIREMENTS

Graduate of bachelor’s degree in Business Administration, Marketing, Business Management, Advertising, Communications, or other courses related to the position

With a minimum of 3 years of solid experience in the same position or as a Customer Service Manager

Proficiency in using customer experience tools and software such as customer feedback management systems, CSAT tools, NPS software, CRM platforms, and data analytics software

Knowledgeable in various editing and graphics software or tools such as Adobe Creative Cloud, Figma among others

JOB DESCRIPTION

Ensure proper execution of brand presentation and compliance with the branding policy.

Develop and implement customer care standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.

Spearhead the training of all members of the organization on customer-centric approaches and best practices to...

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