Job Description

Job Title: Customer Experience Supervisor


Location : Pune Type : Permanent, Full-Time Industry : Chemical/Manufacturing


Role Overview

We are seeking a data-driven Customer Experience Supervisor to lead a dynamic team, optimize order management, and elevate customer satisfaction. You will bridge the gap between day-to-day operations and strategic, cross-functional improvements to drive customer loyalty and retention.


Key Responsibilities

  • Team Leadership: Lead, coach, and motivate a customer experience team. Set clear goals, manage workload, and serve as an escalation point for complex issues.
  • Operational Excellence: Oversee daily operations, ensure SOP adherence, and partner with regional leadership to eliminate process inefficiencies.
  • ...

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