Customer Experience Manager

Clyde Valley Group (CVG) is a leading housing association committed to delivering exceptional customer experiences across all tenures. We value innovation, collaboration, and continuous improvement to ensure our services meet the highest standards.

Customer Experience Manager

£58,052 - £61,206 (EVH SM2 – SM4)

Permanent, 35 hours per week

The Role

In our newly created role as Customer Experience Manager, you will play a pivotal role in providing strategic and operational leadership for customer-facing services and overall customer experience across Clyde Valley Group.

Reporting to the Customer Service Director, you will:

• Act as the organisational lead for customer experience, ensuring that customer perspectives inform strategy, service design and day-to-day operations.
• Lead and manage our Customer Contact Centre and Customer & Community Engagement teams, while acting as the group-wide lead ...