Job Description
Key Responsibilities: - Own and drive customer experience programs across all customer touchpoints to improve satisfaction, retention, and loyalty.
- Analyze customer feedback, NPS, CSAT, complaints, and service metrics to identify - Lead cross-functional initiatives with Operations, Clinics, Product, and Support teams to enhance the customer journey.
- Design, implement, and monitor CX processes, SOPs, and quality standards.
- Track key customer experience KPIs and drive continuous improvement programs.
- Manage customer escalations, conduct root cause analysis, and ensure timely resolution of - Build dashboards, reports, and insights to support data-driven decision-making. What we’re looking for: - 2-4 years of experience in Customer Experience, Program Management, Operations, or Business Excellence roles.
- Strong analytical, stakeholder management, and problem-solving skills.
- Experience working with customer feedback systems, service quality, a...
- Analyze customer feedback, NPS, CSAT, complaints, and service metrics to identify - Lead cross-functional initiatives with Operations, Clinics, Product, and Support teams to enhance the customer journey.
- Design, implement, and monitor CX processes, SOPs, and quality standards.
- Track key customer experience KPIs and drive continuous improvement programs.
- Manage customer escalations, conduct root cause analysis, and ensure timely resolution of - Build dashboards, reports, and insights to support data-driven decision-making. What we’re looking for: - 2-4 years of experience in Customer Experience, Program Management, Operations, or Business Excellence roles.
- Strong analytical, stakeholder management, and problem-solving skills.
- Experience working with customer feedback systems, service quality, a...
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