Customer Experience Manager

Being responsible as a point of contact for clients throughout their campaign experience. This position maintains contact with clients and oversees their campaign progression to ensure goals are being met. Drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships. Responsible for all aspects of strategic account management, adoption, and customer experience and success planning. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers.

Essential Job Functions “What You’ll Do”

• Analyze all client programs prior to launch for clear goals and objectives for use by other key teams
• Ensure proactive touches with clients are happening at various stages including client calls on a weekly or bi-weekly cadence
• Daily monitoring of assigned client programs to ensure they are running according t...