Job Description

Company Description

Kicks Machine is India's fastest-growing multi-brand company specializing in sneakers, streetwear, and accessories. Founded in 2020, the brand draws inspiration from global street culture.


Role Description

We are looking for a Customer Experience Lead who will manage and mentor our support team while also working hands-on with customers. This is a working leadership role you will lead by example, ensure high service quality, and help build processes that improve the overall customer journey.

  • Handle customer queries and escalations via, Calls, Email, Live Chat, Instagram / Social Media DMs
  • Resolve complex or sensitive customer issues quickly and professionally
  • Ensure fast response times and high customer satisfaction
  • Lead and manage a team of 3–4 customer support associates
  • Monitor daily performance and ens...

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