Job Description

As a Maersk Customer Experience Manager, you will be an integral part of establishing the Ocean capabilities. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope.

Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio

  • Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk.
  • Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries.

    • Develop and sustain a capable Integrated CX Organization

  • Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development
  • Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of...

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