Customer Experience Manager (Coaching)

About BTS

We are a global strategy implementation consulting firm that turn our clients’ ideas

and strategies into results. We do this by focusing on the people side of strategy. We

design fun, powerful experiences that have a profound and lasting impact on people

and their careers. We inspire new ways of thinking, building critical capabilities and

unleashing business success.

We laugh a lot and have a lot of fun in our team-based setting, where our

entrepreneurial culture of freedom and responsibility empowers you to contribute

from your first day.

The Role

The Customer Experience Manager (CxM) is responsible for the successful deployment and ongoing performance of BTS's ‘Coaching Provider of Choice’ (CPOC) client relationships across Europe. This role owns the client journey from initial onboarding through to retention and growth, ensuring outstanding coaching outcomes and p...