Customer Experience Lead

Who we are

E1, (formerly called EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR’s Best Places to Work in 2025, we’re the market leader in Australia and New Zealand.

The Role

As we continue to grow, we're evolving how we support our customers.

We're looking for a Customer Experience Lead to shape the next generation of customer support at EstimateOne. This isn't a traditional support management role. You'll lead the transformation of how customers get help by combining great people, AI capability and scalable self-service experiences.

You'll lead a team of specialists, partner closely with our AI project team and work across Product, Customer Success and Commercial teams to create a customer experience that's faster, smarter and easier to access.

If you're excited by AI, customer experience design and building system...