Job Description
We're Hiring Customer Experience IT Expert
Medellín
Are you passionate about technology and customer experience?
At iQor Medellín, we're looking for a Customer Experience IT Expert to provide high-quality technical support, become a product specialist, and help elevate service delivery through knowledge sharing and operational excellence.
What You'll Do
Deliver multi-channel hardware and desktop support for Windows devices and proprietary software.
Support both internal teams and external small business clients with technical troubleshooting.
Act as a subject matter expert for dental 3D scanning hardware and specialized software.
Handle complex technical escalations with accuracy and efficiency.
Document SOPs to improve workflows and operational consistency.
Provide technical coaching and guidance to front-line support agents.
What You Bring
1–3 years of IT Help Desk or Technical Support experience.
Experience using CRM tools such as Zendesk or Sa...
Medellín
Are you passionate about technology and customer experience?
At iQor Medellín, we're looking for a Customer Experience IT Expert to provide high-quality technical support, become a product specialist, and help elevate service delivery through knowledge sharing and operational excellence.
What You'll Do
Deliver multi-channel hardware and desktop support for Windows devices and proprietary software.
Support both internal teams and external small business clients with technical troubleshooting.
Act as a subject matter expert for dental 3D scanning hardware and specialized software.
Handle complex technical escalations with accuracy and efficiency.
Document SOPs to improve workflows and operational consistency.
Provide technical coaching and guidance to front-line support agents.
What You Bring
1–3 years of IT Help Desk or Technical Support experience.
Experience using CRM tools such as Zendesk or Sa...
Ready to Apply?
Take the next step in your AI career. Submit your application to iQor today.
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