Customer Experience Executive

Position: Customer Experience Executive (Female)
Location: Supergame, Karachi
Department: Customer Experience

Role Overview

The Guest Relations Executive is responsible for managing the customer experience at Supergame. The role focuses on interacting with guests, ensuring comfort during their visit, handling inquiries, and building relationships that turn first-time visitors into regular customers and members.

Key Responsibilities

• Welcome and attend walk-in customers and members on arrival
• Guide customers about games, pricing, memberships, and bookings
• Manage WhatsApp and call inquiries and convert leads into visits
• Follow up with past customers and inactive leads to encourage repeat visits
• Coordinate with the Brand & Growth Manager and CRM to handle leads and campaigns
• Assist customers during their stay and ensure a smooth experience
• Handle complaints politely and escalate when necessary <...