Job Description

Roles and Responsibility

  • Help users get the most out of their Karoo units.
  • Intimately understand the full functionality of ourexisting and future products, and the ways in which cyclists will utilize them.
  • Interact with users over email, live chat, video,community forums, Phone calls (in future), and other communication platforms.
  • Assist users to resolve Karoo software & hardware issues.
  • International order Logistical issues
  • General Karoo issues
  • Gather and process Produce insights.
  • Assist our product teams in gathering user insights and prioritizingfuture product decisions.
  • Utilize available tools to understand and troubleshootcustomers' queries.
  • Work closely with our Software and QA teams to documentand address any unknown software bugs.
  • Build user loyalty.
  • Foster relationships with users through a shared passionfor technology and sport.
  • Ensure...

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