Job Description
We’re seeking a senior-level Customer Experience / Service Designer to support a government department in reviewing and reshaping how internal customer journey maps and service standards are developed and applied across diverse operational areas.
You’ll play a pivotal role in reviewing existing documentation, validating current approaches, and establishing a best-practice framework for experience design. This includes defining clear customer touchpoints, developing supporting standards, and briefing an external agency for delivery and further research.
What You’ll Do:
Review and assess existing journey maps, internal standards, and related CX documentation.
Design a logical, end-to-end customer journey framework aligned with organisational objectives.
Translate customer interactions into clear, actionable internal standards.
Identify gaps and advise on the process...
Ready to Apply?
Take the next step in your AI career. Submit your application to Creative Recruiters today.
Submit Application