Customer Experience (CX) Operations Lead

Job Description

What will you be doing at Arrow?

The Customer Experience (CX) Operations Lead is responsible for managing and optimizing the systems, tools, and data that enable enterprise-wide customer listening and feedback programs. This role serves as the primary administrator and owner of our customer experience management (CXM) platform, ensuring data integrity, operational efficiency, and alignment with the company’s customer experience strategy.

The CX Operations Lead works in close partnership with the Senior CX Strategist and CX Insights Analyst to connect strategy, operations, and analytics - turning customer feedback into actionable insights that drive continuous improvement. The ideal candidate is both technically adept and strategically minded, with the ability to integrate systems, improve data workflows, and operationalize CX programs at scale.

What we are looking for:<...