Job Description
Responsibilities
- Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities
- Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights
- Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations
- Define future‑state customer journeys and experience roadmaps that guide execution
- Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams
- Act as the subject‑matter expert for end‑user needs throughout consulting engagements
- Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans
- Support the translation of experience strategy into measurable outcomes and implementation guidance
Qualifications
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