Job Description
About the Role
We are looking for a highly motivated and customer-focused Customer Experience Consultant to join our Regional Control Tower, supporting one of our largest and most strategic key clients.
In this role, you will act as a central coordination point, ensuring seamless service delivery, proactive issue resolution, and continuous improvement across the customer journey. You will collaborate closely with internal teams, stakeholders, and the client to drive operational excellence and deliver a best-in-class customer experience.
Key Responsibilities
• Act as the primary coordination point within the Regional Control Tower for the assigned key client
• Monitor and manage end-to-end service performance, ensuring SLA and KPI adherence
• Identify and proactively resolve operational issues, minimizing customer impact
• Drive root cause analysis and implement corrective and preventive actions
• Build s...
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