Customer Experience Cloud & AI SME

Job Title: Customer Experience Cloud & AI SME

Location: Remote / UAE / Portugal
Company: Kompetenza
Department: AI & Service Cloud Development
Reports To: director R&D

About Kompetenza

Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services. Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement.

Role Overview

We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation acr...