Customer Experience & Call Center Supervisor - Arabic Speaking Required

Job Title: Customer Experience & Call Center Supervisor

Department: Customer Service / Customer Experience

Direct Reporting To: General Manager

Job Purpose

To lead and supervise the Customer Service, Call Center, Customer Success, and Quality Operations functions, ensuring an excellent customer experience, efficient service delivery, accurate process execution, and achievement of customer satisfaction and operational KPIs.

Key Responsibilities

1. Team Leadership & Daily Operations

• Supervise and manage the daily activities of Customer Care, Call Center, Customer Success, and Operations Quality teams.
• Assign daily tasks and ensure proper workload distribution.
• Monitor team attendance, shift schedules, and operational compliance.
• Coach, train, and develop team members to improve performance.
• Conduct regular performance reviews and implement improvement ...