Customer Experience Associate

Work Location: Yorkton, Saskatchewan, Canada

Hours: 18.75

Line of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

Overview

At TD Canada Trust, we are the frontline of TD Bank, building deep and lasting relationships with customers through transactions and advice.

Job Description

As a Customer Experience Associate, you will understand customer needs, recommend solutions, and provide excellent service.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments following operating procedures, regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions while exercising discretion for confidential matters.
• Respond and resolve customer concerns using standard procedures, escalating non-standard activities as needed.
• Achieve assi...