Customer Experience Associate

Saint John East, Canada | Posted on 02/01/2026

The Customer Support Operations Agent is the first point of contact for customers across all Ditrop's products. This role is responsible for handling and resolving customer queries with speed, empathy, and accuracy, while owning each ticket end-to-end until resolution, and providing a great customer experience every single time.

The agent operates within a dynamic, fast-paced environment where daily execution, attention to detail, and ownership over customer satisfaction are critical. The role also supports proactive issue flagging, tagging accuracy, and feedback to help drive structural improvements.

Main tasks and responsibilities:

• Customer Interaction & Resolution: Handle customer inquiries via chat, email, and/or voice. Resolve issues related to orders, rides, rentals, deliveries, accounts, payments, and cancellations. Deliver high-quality support in line with SLAs (speed, acc...