Customer Experience Associate

Job Description
Serve as the main point of contact for escalated seller concerns, ensuring timely, accurate, and policy-compliant resolutions.
Investigate escalation cases, analyze trends, and identify root causes to address recurring or systemic issues.
Partner with cross-functional teams to recommend and implement process improvements and refine SOPs.
Maintain a professional, empathetic, and solution-oriented approach when handling sensitive or complex situations.
Ensure proper documentation, adherence to escalation protocols, and timely handoff of unresolved or critical cases.
Participate in calibrations, share best practices, and collaborate with teams to enhance quality and operational efficiency.
Requirements
Proficient in Mandarin (verbal and written) to liaise with local mandarin-speaking sellers and other stakeholders
Experience in Business Development, Sales, or Management is preferred
Candidates with 0 to 8 years of experience welcomed to apply<...