Customer Experience Associate

Job Title: Customer Experience Associate

Work Location: Kamloops, British Columbia, Canada

Hours: 15

Line of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

Department Overview: At TD Canada Trust, we build deep and long‑lasting relationships with customers by performing a broad range of customer‑service transactions and providing information and advice on services, products, and solutions.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals ...