Customer Experience Associate - Email & Chat

Role Description As a Customer Experience Agent, you will manage customer queries exclusively through email and chat - there is no voice component to this role. You will support e-commerce customers with their orders, accounts, and related concerns, working a night shift aligned to US business hours. This is a remote, work-from-home contract position. What You'll Do Handle customer queries via email and live chat, delivering clear, accurate, and empathetic responses Assist customers with order status, tracking, returns, exchanges, refunds, and