Job Description

The Opportunity:

Avantor is seeking a Customer Experience Sr. Associate. He/She is responsible for answering routine questions and addressing issues from internal or external customers. Frequently escalates more complex customer complaints or issues to a more senior customer service representative or supervisor.

What we’re looking for 

Education: Undergraduate, Graduate, Diploma or Equivalent Work Experience required.

Experience: 0-8 years of Customer Service experience preferred.

Preferred Qualification:

  • Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook

  • Excellent customer service skills (friendly, courteous and helpful)

  • Excellent communication skills (grammar, voice, diction)

  • Strong customer orientation

  • Ability to evaluate customer needs, and respond with appropriate...

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