Job Description
Experience : 1 - 3 years
About The Opportunity
The Customer Experience Associate will support customer interactions across in-store, email, chat, and WhatsApp. This role is focused on providing timely responses, assisting in sales conversations, and supporting the Lead in executing campaigns and reporting.
Role & Responsibilities
About The Opportunity
The Customer Experience Associate will support customer interactions across in-store, email, chat, and WhatsApp. This role is focused on providing timely responses, assisting in sales conversations, and supporting the Lead in executing campaigns and reporting.
Role & Responsibilities
- Respond to customer service queries via email, chat, and WhatsApp under guidance of the Lead.
- Support store-level interactions, providing a warm, consultative presence.
- Assist in consultative product recommendations using catalog and product templates.
- Escalate high-value queries or VIP customers to the Lead or store managers.
- Maintain data integrity in WATI and assist with tagging, routing, and reporting.
- Participate in broadcasts and campaign-related customer engagement.
- Learn progressively about catalog handling, draft orders, and invoicing (t...
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