Job Description

Key Responsibilities

  • Handle end-to-end frontline customer communication via email, WhatsApp, and inbound phone calls
  • Resolve customer queries and issues independently with a problem-solving mindset
  • Coordinate with internal cross-functional teams to address and resolve complex customer concerns
  • Ensure a seamless and positive customer experience throughout the support lifecycle
  • Maintain accurate records of customer interactions and issue resolutions

Skills Required
Customer Experience, Customer Support, Email Support, Chat Support

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