Customer Experience Architect

At BLKBRD, we don’t see CRM as support.

We see it as revenue.

Every sizing conversation.

Every leather discussion.

Every follow-up message.

It’s an opportunity to build trust, and close.

We’re looking for someone who can own our entire customer communication engine end-to-end.

What You’ll Actually Do

- Turn inbound conversations into conversions

- Build structured follow-up systems (no lazy pipelines)

- Improve lead → order conversion rate

- Increase repeat purchases

- Manage and train a small CRM team

- Set response standards and hold the bar high

- Treat WhatsApp, DMs, and email like sales channels, not inboxes

You will work directly with founders and build this function properly.

Who This Is For

- You think in numbers, not tickets

- You believe follow-up is where money is ma...