Customer Experience and Feedback Coordinator

(25 hours per week (5 days per week) 35-52 weeks per year (negotiable))

38 days paid holiday per year

Membership of the Local Government Pension Scheme

We are seeking a highly organised and proactive Customer Experience and Feedback Coordinator to support the coordination of complaints, compliments and Stage 3 student disciplinary processes.

This is a key role within the Executive Support function, where you will play an important part in ensuring all cases are managed efficiently, fairly and in line with college policies. You will help deliver a professional, responsive service that enhances the overall student and stakeholder experience, while supporting staff to manage increasingly complex and sensitive cases.

This role requires you to be a central point of contact for complaints, compliments and Stage 3 student disciplinary processes.

The applicant must be experienced in a customer service/adm...