Customer Experience Analyst

Do you dream of an exciting role where your work will have a real impact on people’s futures?

Job Description

EF Language Abroad is looking for a strategic, entrepreneurial Customer Experience Analyst in Brasil , taking the program to the next level! You will play a vital role in delivering an exceptional customer journey and enhancing client satisfaction across all touchpoints. As Customer Experience based in São Paulo , you will be responsible for independently managing and continuously improving the customer experience throughout the post‑sales journey with EF. In this role, you will identify opportunities to optimize processes, anticipate customer needs, and work collaboratively with internal teams to deliver a seamless, high‑quality experience. You will be a key point of contact for customers before, during, and after their experience with EF, ensuring every interaction is personalized, efficient, and aligned with our standards...