Customer Experience Analyst

Junior Experience Strategist

About the Role We are looking for a customer-obsessed, curious professional with 1–2 years of experience to help us design interactions that are seamless, integrated, and reliable. In this role, you will act as a bridge between data, experiences and design, supporting clients across categories and functions. You will synthesize principles from customer behaviour & data analytics to help drive effective solutions for client teams.

Key Responsibilities

• Customer Insights: Support insight initiatives by collecting and analyzing feedback to identify critical opportunities, points of friction.
• Experience Mapping: Assist in creating Customer Journey Maps and Service Blueprints to map the effective solutions to barriers and tensions.
• Operational Support: Enable delivery tea...