Job Description

Customer Service Analyst II

📍 Location: São Paulo, Brazil
🏢 Work Mode: On-site
🌎 Maersk

At Maersk, we are looking for a Customer Service Analyst II to join our Customer Experience team in São Paulo. We are seeking a customer-focused professional with experience in international trade and logistics who can manage medium- to high-complexity customer cases while delivering timely solutions and an outstanding customer experience.

What You'll Do

As a Customer Service Analyst II, you will be responsible for managing customer requests of varying complexity, ensuring prompt resolution while contributing to key performance indicators, particularly Turn Time. You will work closely with internal stakeholders and commercial teams to provide a seamless customer experience.

Key Responsibilities

  • Manage medium- and high-complexity customer service cases.
  • Support customers by pr...

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