Customer Experience Analyst II

Job Overview

The team is seeking a Content Specialist to work within the online video platform market, providing cultural and language expertise to improve the quality of online video content. The role will involve working closely with Quality Controllers to assess video content as well as the performance of a large multi-lingual community and to individually review contributors' work based on a set of standards and guidance. The successful candidate will work with a large community and this role requires candidates with excellent attention to detail and a high level of communications skills, both verbal and written, in English.

Responsibilities:

• A high degree of confidence, experience and knowledge of using internet-based technologies and online research in day-to-day tasks.
• Measure adherence of resources to strict sets of guidelines and determine any potential quality issues.
• Careful input of data for trend analysis and follow-up.
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