Customer Experience Analyst

Onboarding Analyst (Customer Experience)

Location

São Paulo, Brazil -

Reports To

CX Manager

About Luih

Luih
is a residential home builder focused on high-end single-family homes in the United States. Our model combines contemporary design, operational efficiency, and a highly structured customer experience.

We build homes using a smart standardization approach, anticipating buyer preferences upfront to reduce friction, uncertainty, and rework throughout the construction process. At Luih, Customer Experience is not a support function; it is a core part of the product.

About the Role

The
Onboarding Analyst (CX)
plays a critical role within the Customer Experience team, owning the
administrative, operational, and data accuracy side
of the customer journey from contract execution through construction start and initial orientation.

This role ensures that all customer information, documentation, and selec...